Army Welfare Service


To provide a comprehensive, professional and confidential welfare support service responsive to the needs of individuals, families and the chain of command in order to maximise the operational effectiveness of Service personnel.

Confidentiality Code

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person’s consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised. Everyone who uses the AWS has a right to see personal information held about them in accordance with the Data Protection Act 1998.

Personal Support (PS)

PS staff provide accessible, independent, confidential and professional specialist welfare services to Service personnel and their families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families. Specialist advice is also provided to the Chain of Command and outside agencies and is delivered by Army Welfare Workers (AWWs) and Personal Recovery Unit Social Workers.

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS welfare single point of contact) on: or 01904 882053.

Community Support (CS)

Community Support, through its Community Support Development Workers (CSDWs), secure or directly provide learning and personal development opportunities for military personnel and their families wherever they are living. Non formal education opportunities are provided within Community, Youth and Play Centres and Projects to children, young people and their families throughout the year and across the UK and overseas. CS delivers additional activities during school holidays, including Easter and Summer programmes and off site residential experiences. CSDWs adopt best practice, compliant with Government legislation and guidelines, and in doing so promote a stronger sense of community and wellbeing.


Personal Support Enquiries and Referrals: or 01904 882053

AWS General Enquiries:

HIVE: Locate your nearest HIVE at:

Joint Casualty and Compassionate Centre (JCCC): 01452 519951

JSHAO Enquiries: or 01252 787635.

For further information on Welfare and Community Support services available to Service families, please see thefollowing websites:


Royal Navy



Innsworth Station Welfare Office

The Welfare Office is based at Imjin Barracks, Innsworth. The offices are located at the Old Station Nursery building, on the site with the Cost Cutter Imjin Store and Innsworth Station Community Centre, opposite the Imjin Barracks entrance on Innsworth Lane.

The post code for the building is GL3 1ET.

The full address, contact Tel No and email address arenoted below –

Innsworth Station Welfare Office

Headquarters Allied Rapid Reaction Corps

Imjin Barracks,


Gloucester, GL3 1HW

Telephone: 01452 362550Email:

Welfare Support

The Welfare Office provides a support service for Service personnel and their families based at Innsworth Station –HQ ARRC, ARRC Support Battalion, HQ 1 Sig Brigade and 252 Sigs Sqn.Support is also provided to the Lodger Units - Defence Business Services (DBS) including the Joint Casualty and Compassionate Cell (JCCC) and the MOD Medals Office, and the Children’s Education Advisory Service (CEAS).

Welfare also provides support to personnel and families from Joint Support Services Unit (JSSU) and Joint Cyber Unit (JCU) at the Government Communications HQ(GCHQ) Cheltenham, and to 721 Sqn Explosive Ordnance Disposal (EOD) Regt at Ashchurch.

UWO, UWWO, HWLO and HLO are trained welfare officers and deal with welfare needs/cases for personnel and their families. They listen to, advise and provide support. When needed they will refer to other agencies for more specialist advice, (ie Army Welfare Service).

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